Support

Experience has taught that every single application is to be considered unique in its kind and that delays in the development of an application due to lack of knowledge of the product, technical mistakes or malfunctions, need for support and consultancy to better use the installed products, can mean missed revenue opportunities for our customers.

ServiTecno has provided for its customers, assistance and technical support services of different levels, which meet specific needs and which are governed by different contracts for assistance or training and consultancy interventions.

ServiTecno is recognized by GE Digital as a CSP (Certified Support Provider), a qualification that identifies GE partners whose staff includes technicians who have passed certification tests, and who are able to provide their customers with a high level of quality support.

ServiTecno provides both telephone and electronic support (Internet, e-mail) and interventions by specialized technical personnel, in the office or at the customer's site (on site) for consultancy or training.

The ST-Essential Service provides a number of hours for direct support oriented towards the development of the application. It is dedicated to customers who are developing a non-critical project (after having attended a standard product course) and urgent responses are not required.

• Customer rights
• Email support

The ST-Solution Provider Limited service entitles you to development licenses, with version updates for the duration of the service. To activate this service, you must have attended a standard product course. It creates a privileged channel of information alignment between GE Digital and System Integrators through regular communications such as events, webinars or through online platforms that allow access to the GE Digital technical portal where you can find suggestions, documentation, libraries and download the GE Digital software.

Project licenses must have the Acceleration Plans service active in order to continue to access ST and GE Digital technical support.

• Includes 2 development licenses
• Customer rights
• Email support
• Helpline

 The ST-Maintenance Assistance Service is the form of complete assistance dedicated to customers who operate on critical applications, who need a direct relationship with the Customer Service and quick responses.

• Customer rights
• Email support
•  Activation of calls to the supplier and possible management of escalation to the software manufacturer
• Telephone assistance (answer priority)