How to request support

ATTENTION: the number to call is 02 00.70.31.47

The customer requesting support must specify:

parent company
name of the requesting person – name of the person to be contacted again, if different
correct telephone number or e-mail address to reply to
ASSISTANCE CODE of 6 numbers
Product you need support for:
- version number
- security key code (if provided)
operating system
reason for the call with details of the problem

Training

The purpose of ServiTecno's training courses is to allow customers to reach an adequate level of preparation in order to make the best use of the distributed products.

The course program follows a standard lineup of topics but, always on request, it is possible to customize them according to customer requests.

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The Support you need: Acceleration Plans

Acceleration Plans is the program of ASSISTANCE and SUPPORT with whom ServiTecno and GE Digital they can help you maintain the Your application always UPDATED and PERFORMING.

With an annual fee you will have the RIGHT to:

ALWAYS UPDATED SOFTWARE: the SW license "covered" by the Acceleration Plan will (if required) always be updated to the latest version, they will be provided PATCHES and Upgrades as soon as released.
DIRECT ASSISTANCE by GE Digital: with response times depending on the level of assistance selected.
TRAINING and ONLINE COURSES for the training of technicians.
PROMOTIONS UNDER UPGRADE for those who subscribe to AP.

ACCELERATION PLANS, The Support you need!

Introduction

SAVE ON UPGRADE - AP, The Support you need

Accelerate the path to ROI

Digital industrial transformation requires not only installing new software, but also adopting and using new tools and solutions across the enterprise.

The acceleration plans have been developed specifically to address this need and facilitate the achievement of results. These plans offer a full set of service features to help you maximize the value of your software investments and to capitalize on your digital industrial transformation.

Accelerator plans address critical needs for product support, end-user education and training, data health, and overall organizational adoption.

WELCOME BACK promotion: do you have an obsolete system that you want to update? Read here!

Save 40% on reinstatement fees with a 3-year Acceleration Plans agreement

Enjoy significant savings on our one-time recovery – choose a level of Acceleration Plans (AP) that meets your organization's needs: Premier or Enterprise
Eligibility: Your AP contract has expired for more than 12 months or you have never purchased an AP contract. Eligible Products: Proficy software from GE Digital, including iFIX and CIMPLICITY.
Conditions: Single purchase order with advance payment, payment terms of 30 days net or as contractually negotiated. New software purchased under contract must include 12 months of AP. APs purchased during the contract are synchronized to the next renewal period.

Offer ends December 1, 2023

Benefits

THE ADVANTAGES OF ACCELERATION PLANS?

It is not enough to have the best technological solutions: to keep an application in the state of maximum efficiency it is necessary to Install, Implement and (above all) maintain the software platforms in the correct way.

That's why product support, training, planning and results monitoring play a key role.
GE Digital's ACCELERATION PLANS brings you closer to achieving business results by combining:

• SUPPORT PROVIDED by SPECIALIZED TECHNICIANS able to provide quick answers

• Extensive offerings of training available online 24×7

• UPGRADES, PATCHES and Latest Releases always available.

• Data monitoring and analytical health to improve the accuracy of the KPI.